Habit Four-  Think Win-Win – You can either choose a Win-Win situation and compromise so that both groups succeed or you can choose a Win-Lose where one is the winner and the other the loser or lose-lose where not one wins.

 

 

 

 

 

 

Habit Five-  Seek first to Understand and then to be understood– Do you listen and figure out what the other person is saying before responding or do you only partially listen and then add a response?